Refund Policy & 14-Day Guarantee

Last Updated: June 2026

At Mayprime TV, our goal is your complete satisfaction. We work to provide a reliable entertainment experience, but we understand that every internet connection, device, and setup is different.

Because we stand behind our service, we offer a clear 14-Day Money-Back Guarantee. If the service is not right for you, we do not want to keep your money.

1. The 14-Day Guarantee

You have 14 days from the date of your purchase to test and evaluate Mayprime TV. If you are not satisfied with the service, you may request a refund within this 14-day period.

You may be eligible for a refund if:

• You experience technical issues that our support team cannot resolve.
• The service does not meet your viewing needs.
• Your device, app, or internet connection is not compatible with the service.
• You decide the service is not the right fit for you.

We may ask why you are leaving so we can improve our service, but your refund request will not be denied simply because of your answer.

2. No Auto-Renewals

Mayprime TV operates on a one-time payment model. When you purchase a package, whether it is for 3 months, 6 months, or 1 year, you are making a single transaction.

You will not be enrolled in an automatic subscription, and we will not automatically charge your card again. When your purchased access period ends, your service will expire unless you manually purchase a new plan.

If you choose to renew, we may extend your existing account so you can continue using the same login details. If you prefer new login credentials, contact our support team after purchase.

3. How to Request a Refund

To request a refund within your first 14 days, please follow these steps:

• Email us at support@mayprime.com.
• Include your account email address or original order number.
• State that you would like a refund.

Our support team will review your request and begin the refund process as quickly as possible.

4. Refund Processing Times

Once your refund is approved and initiated, the funds will be sent back to the original payment method when possible.

• We aim to process approved refunds within 24 hours.
• Depending on your bank, card provider, or payment processor, it may take 3 to 7 business days for the refund to appear in your account.

5. Late or Missing Refunds

If you have not received your refund after 7 business days, please:

• Check your bank or payment account again.
• Contact your bank, card provider, or payment processor, as posting times can vary.
• If you still need help, contact us at support@mayprime.com and we will investigate the transaction for you.

6. Contact Us

If you have any questions about this Refund Policy or need help with your account, our team is here to help.

Email: support@mayprime.com
Website: https://tv.mayprime.store
Support Hours: 24/7 Priority Support